NHS Scotland

NHS Scotland

The challenge

Health issues are an increasing challenge facing us all in the twenty-first century.  The Scottish Government Health Delivery Directorate wanted to explore how innovative approaches from the commercial sector might be applied to projects in the NHS in Scotland. Could radical innovative thinking help address health service improvement issues?

Our approach

We used a simulated case study from consumer markets as a more innovative approach to problem solving. This interactive training with front-line and service improvement staff helped teams break barriers and generate creative ideas. To make the findings relevant, we also worked through ‘live’ issues from the Health Service. This lateral approach pushed the team thinking forward and we found that innovation in the consumer world of fresh soups could spark ideas about hospital efficiencies.

The results

The Executive and all the front-line participants gave very positive responses to our programme. Team members gained skills and were able to identify much bigger and more innovative solutions to NHS issues than they would have previously considered.

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NHS Scotland

Mary took us through a process that demonstrated to us the power of combining creativity with structure. Her wealth of experience is invaluable. She combines expertise and genuine passion for innovation, getting people to really break a few barriers and get to a new level of problem solving.

Harriet Hunter, Head of Improvement, Innovation Improvement Support Team, Scottish Executive,